-----Original
Message-----
FROM: Food Bitch
SENT: Jun 27 2011 1:29PM
SUBJECT:Broken Breville 800CPXL
Dear Breville,
I purchased the Breville 800CPXL on December 22nd 2009 and have used it every 2
weeks since.
Indeed, I liked it so much that on January 15th, 2010 I purchased another as a
gift.
Since then, I have used the 800CPXL roughly 40 times to juice 1 gallon of
grapefruit/orange mix every 2 weeks with the occasional batch of lemons/limes
thrown in for some summer lemonade or margaritas respectively. The 800CPXL has
held up like a champ. Until today.
Suddenly, the 800CPXL began making fearsome grinding noise during rotation
which was indicative to me that the gearing was catching intermittently. The
same problem (and apparently the same gearing) one gets in the automatic garage
door motor when one lives in Chicago’s winter temperatures. Looking at the
Amazon product page (2nd image) http://www.amazon.com/gp/product/B000A76VCY one
can see that this problem isn’t mine alone. Given that poor Deborah can’t seem
to find replacement parts, and that the gear is not available through
Breville’s own "parts" section on the website, I am wondering how I can repair
my beloved juicer.
Obviously, it is out-of-warranty given my purchase date but I am hopeful that
the creators of such fine kitchen technology as Breville would be able to help
me salvage my $200 investment.
I can be reached at this email address.
By post:
(address)
Or mobile telephone:
(mobile)
I look forward to hearing from you.
-----Original
Message-----
FROM: Renee Simms mailto:renee.simms@brevilleusa.com
SENT: Jun 28 2011 11:42AM
SUBJECT:RE: Broken Breville 800CPXL
Hello,
Thank you for your email.
I did look at the link you sent us and, unfortunately, was not able to find
information from "Deborah" in order to see if she had ever contacted us for
information. The gears that you had spoken of are an internal part. Per company
policy we do not ship internal parts to individuals. They are sold and shipped
to service centers only so we would not be able to provide those parts to any
individual customer.
I would like to take a look at the information for your unit to see if perhaps
we might be able to work with the warranty on it even though it was purchased
in 2009. Please email the following information: (you may also fax to
(310-755-3039)
* Your proof of purchase/receipt
* The unit’s model number
* The Batch Code (3 or 4 digit number stamped or engraved into the bottom of
the unit)
* The Date and Place of purchase (If the Proof of Purchase is not available, we
must have the Batch Code and date and place of purchase to proceed)
* Your complete physical shipping address with phone number.
Regards,
Renee Simms
Breville USA
Consumer Services Dept.
Ph: 866 273 8455 | Fx: 310 755 3039
Breville USA, 19400 S. Western Avenue,
Torrance, California, 90501, USA
www.brevilleusa.com askus@brevilleusa.com
-----Original
Message-----
FROM: Foodbitch
SENT: Jun 30 2011 5:36AM
SUBJECT:Broken Breville 800CPXL
Dear
Renee,
Thank you for the reply.
I have compiled the answers to all your bullets. They are below.
1. Your proof of purchase/receipt: Please see the attached Amazon.com order confirmation.
2. The unit’s model number: Breville Model 800CPXL Citrus Press
3. The Batch Code (3 or 4 digit number stamped or engraved into the bottom of the unit): 941
4. The Date and Place of purchase (If the Proof of Purchase is not available, we must have the Batch Code and date and place of purchase to proceed): Date: 12/22/2009 / Place: Amazon.com (The unit was sold by Amazon LLC � not a third party.)
5. Your complete physical shipping address with phone number.: (name/address)(phone)
Thank you for the help!
-----Original
Message-----
FROM: Foodbitch
SENT: Jul 12 2011 7:26AM
SUBJECT:Broken Breville 800CPXL
Dear
Breville/Renee,
It has been nearly 2 weeks since I have heard back from your
representative.
Please let me know your decision in my case so I can plan accordingly.
Thank you.
-----Original
Message-----
FROM: Foodbitch
SENT: Sep 16 2011 9:25AM
SUBJECT:Broken Breville 800CPXL
Dear
Breville/Renee,
I don’t want to give up on settling this amicably yet but if I don’t get some
response soon I will pursue this in every public forum available to me on every
site that sells your products for as long as it takes to make you notice.
I’m a programmer. Please don’t bet against my attention span.
Thank you.
Mealschpeal; http://www.mealschpeal.com
http://www.facebook.com/pages/MealSchpeal/153853269285